Right to recall
"You have the right to withdraw from the contract within a period of 14 days without giving any reason.
The withdrawal period shall expire 14 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us of your wish to withdraw from the contract by an unequivocal statement in writing, by post, or by e-mail. You can use the model withdrawal form DOWNLOAD PDF for this purpose, but are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Excluded from the right of withdrawal are products that are not suitable to be returned for reasons of health protection or hygiene if the seal has been broken after delivery. This applies to sealed mouth caps, hand gel, sanitizers, face shields.
Consequences of withdrawal
If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the cost of delivery will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any event no later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired.
Returns are free of charge via PostNL if you use our return number / return label. You can request this from us. Of course you can also return the products via another carrier, but then the costs are for you.
If you use our reply number / return label, keep in mind that the
risk for the return remains with you as the consumer. Should the product be lost during the
return, then this is your risk. We therefore recommend you (for higher order values) to insure your shipment.
insure your shipment and keep a shipping receipt.
You can also use the European model withdrawal form to inform us that you wish to cancel your purchase. However, use of this form is not mandatory.
Our return address:
E-mail: [email protected]
You are only liable for the diminution in value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods."